In order to send a delayed message, i.e. distribute it at a future time or date go to the SMS Sending Screen and follow the following steps:

a)  Insert all the message information as do when you send an regular / immediate message (message text, recipients, optout option, etc.).

b) Select the Delayed radio button under Additional options – Delivery time.

c) Set the time and date at which you want your message to actually be sent:

d) Once done and all is properly configured press on the Send SMS blue button at the bottom of the screen. The message will be queued for distribution at the time and date you selected.

Meanwhile at any time before it is actually sent, if you wish to cancel the sending or change the message wording you can always go to the Future Messages Report to edit your delayed message:

Category: SMS

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Messages containing Regular English Text can contain up to 160 characters in order to be considered as one segment.

Messages containing Special characters such as emojies, €, text in a language other than English can contain up to 70 characters in order to be considered as one segment.

If you send messages containing more than one segment, the segment calculation will vary due to the message concatenation (allowing messages to be received on the recipients’ phones as one long message).  Detailing available here:

When typing your message on the Platform you will be able to see at all times the number of accumulated characters you have as well as the total of segments reached:

Categories: Pricing, SMS

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You are at liberty to purchase the amount of SMS credits you require. Credits are available in bundles varying in size and amount.

Full pricing details are available here: https://inforumobile.co.uk/pricing/.

Once bought the credits are at your disposal for an unlimited amount of time. You simply use them at your own pace. When exhausted you are free to top up your account by buying an additional stock as per your needs.

There are no subscription fees, fixed or recurring charges involved.  

Categories: Pricing, SMS

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No.

There are no subscription fees / fixed / reoccurring charges involved.

All you pay for are the SMS credits you. Once bought they are at your disposal for an unlimited time. When exhausted you are free to top up your account by buying an additional stock of credits.

Categories: Pricing, SMS

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Managing your Contact fields will allow you to organize the Contacts data you wish to store on the Platform in a methodical way, permitting smart sendings accordingly.

To manage your fields you must first access the Contacts Management area from the platform toolbar:

or from within the SMS module:

Once on the Contacts screen press the Manage Fields button:

You will see that the Platform offers numerous default fields:

As well it enables creating up to 20 customizable fields for your convenience. To add a Custom Field press on the Add option and create it as per your needs:

To manage fields by API we recommend using the API Info. option:

Once you’ve created your fields you will see them on the Contact editing screen and will be able to upload Contacts to the Platform bearing information concerning these fields and create dynamic Contact Groups on basis of these fields.

For details on how to upload Contacts press here.

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Optouts on the Platform are managed at a contact detail level – Phone number and Email address apart.

To manage your Optouts you must first access the Contacts Management area accessible from the Platform toolbar:

or from within the SMS module:

Press the Optouts tab on the Contacts Management Menu.

On the Optouts screen you will find all Optouts accumulated todate -on the Platform – those optedout on your initiative and those who optedout on their own account.

Hovering over each grid-line will allow you to change the Optout status of the contact detail and view its history.

To import Optouts press on the Import Optouts button:

To import Optouts type or paste the list of details to be optedout in the box.

These are to be placed in a column format one after the other:

Next insert your details on the right and press on the Remove button.

The Optouts will be immediately processed by the Platform. As soon as optedout you will not be able to send messages to the numbers appearing on the list. That is true also in the event you include them in the recipients designated to receive a message you are sending.

If a contact detail has been optedout and you wish to cancel the optout and reinstate it go to the Contacts screen. On it locate the Contact you wish to make the change in relation to (you can use the search bar).

Once located Hover over the Contact on the grid, you will notice a lock action icon appearing, press on the icon:

This will open the status window in which you can make the required changes by pressing on the toggle and entering the necessary details:

When done press Update and the changes will come into force.

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The Contacts Management area is accessible from the Platform toolbar:

and from within the SMS module:

To reach the Group Management area press the Groups button on the Contacts screen:

On the Groups screen you will find all the Groups set on the Platform todate. For each you will see how many active Contacts it includes, when was it created, what type of Group it is and more.

When hovering over a grid line action buttons will appear. With them you will be able to view the Contacts affiliated to the Group, edit the Group and delete it. Further action options are available under the top Actions button:

These include assign or unassigned contacts to Group, merge two Groups and more.

To Create a new Group press the Create Group button:

This will lead to the Group creation screen where you will set the Group attributes (such as Category for tagging purposes) and will import Contacts to the Group:

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To change the contact details status (for example Optout the Contact from the Platform or cancel the Optout if they wish to be reinstated) go to the Contacts Management area, accessible from the Platform toolbar:

or from within the SMS module:

Once you are on the Contacts screen locate the Contact you wish to make the change in relation to.

Hover over the Contact on the grid, you will notice a lock action icon appearing, press on the icon:

This will open the status window in which you can make the required changes by pressing on the toggle and entering the necessary details:

When done press Update and the changes will come into force.

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The Contacts Management area is accessible from the Platform toolbar:

and from within the SMS module:

When hovering over a contact on the Contacts screen action buttons will appear. By help of these you can edit the Contact and its status:

The Contact editing screen includes all the fields and information related to the Contact – identification, contact details, affiliation to Groups on the Platform, custom fields and status:

All information is editable. Changes made must be saved by pressing the Save button.

If you wish to change the status of a Contact’s contact details (for example Optout the Contact from the Platform or cancel the Optout if they wish to be reinstated) press on the lock in the Contacts grid:

This will open the status window in which you can make the required changes by pressing on the toggle and entering the necessary details:

When done press Update and the changes will come into force.

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The Contacts Management area is accessible from the Platform toolbar:

and from within the SMS module:

To import a single contact press the Add Single Contact button at the top of the Contacts screen:

For a contact to be logged on the Platform it must include at least one valid contact detail – phone number or email.

To import numerous Contacts press the Import Contacts button at the top of the Contacts screen:

This will lead us to the Contacts Import Four-Stage wizard:

Stage 1 – Import

Offers two importing options:

  1. Import by typing or pasting copied information in the box:

The details are to be entered in a row. To view examples of formats click the View examples link on the top right-hand corner.

2. Import by uploading an Excel spreadsheet. To upload the sheet press the Upload button on the File upload tab:

To ensure the details are logged well it is recommended to download the example file and insert the information you wish to upload in it.

Once the file is uploaded you will see its name on the screen.

Press the Continue button to proceed to the second Stage of the wizard.

Stage 2 – Field Assignment

In this Stage you will ensure that the columns uploaded are associated to the correct Contact fields you have on the Platform in order for the data to be stored correctly. The Platform automatically assigns fields it recognizes. Any assignment can be changed by selecting a relevant option from the column header dropdown menu. Columns marked in orange are those that cannot be assigned automatically and therefore require manual assignment. If you do not wish to assign a certain field select the Ignore option:

Once done press continue.

Stage 3– Group Assignment

At this Stage you will be required to assign the newly imported contacts to the Group of your choice. You can assign them to a new Group, you can assign them to an existing Group and you can assign them to no Group at all, in which case they will be “floating” Contacts.

When done press Continue.

(Note: if the Group association was covered in the upload Stage the Platform will skip this Stage and will move on to the next).

Stage 4 – Summary

At this Stage the upload process has been completed and the Platform provides a summary of its outcome. You will see the number of New Contacts uploaded and the number of Existing Contacts updated. As well if any details have not been uploaded due to incompatible data you will be able to export them from the file the Platform provides to allow fixing on your end and uploading again once fixed:

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The Contacts Management area is accessible from the Platform toolbar:

and from within the SMS module:

Contacts Screen

On the Contacts screen you will find the following information:

  • All Active Contacts logged on the Platform. An Active Contact is a Contact that has at least one active contact detail – Email or Phone number.
  • Date created.
  • Contact details available and their status – Phone number or Email, active or opted out.

You can use the search bar to locate Contacts. The table columns can be sorted and Contacts can be exported by pressing on the Excel icon on the right. When hovering over a contact action buttons will appear. With these you can edit the Contact, edit its status and delete it.

Editing a Contact

The Contact editing screen includes all the fields and information related to the Contact – identification, contact details, affiliation to Groups on the Platform, custom fields and status:

All information is editable. Changes made must be saved by pressing the Save button.

Status Change

If you wish to change the status of a Contact’s contact details (for example Optout the Contact from the Platform or cancel the Optout if they wish to be reinstated) press on the lock in the grid:

This will open the status window in which you can make the required changes by pressing on the toggle and entering the necessary details:

When done press Update and the changes will come into force.

Importing Contacts

To import a single contact press the Add Single Contact button at the top of the Contacts screen:

For a contact to be logged on the Platform it must include at least one valid contact detail – phone number or email.

To import numerous Contacts press the Import Contacts button at the top of the Contacts screen:

This will lead us to the Contacts Import Four-Stage wizard:

Stage 1 – Import

Offers two importing options:

  1. Import by typing or pasting copied information in the box:

The details are to be entered in a row. To view examples of formats click the View examples link on the top right-hand corner.

2. Import by uploading an Excel spreadsheet. To upload the sheet press the Upload button on the File upload tab:

To ensure the details are logged well it is recommended to download the example file and insert the information you wish to upload in it.

Once the file is uploaded you will see its name on the screen.

Press the Continue button to proceed to the second Stage of the wizard.

Stage 2 – Field Assignment

In this Stage you will ensure that the columns uploaded are associated to the correct Contact fields you have on the Platform in order for the data to be stored correctly. The Platform automatically assigns fields it recognizes. Any assignment can be changed by selecting a relevant option from the column header dropdown menu. Columns marked in orange are those that cannot be assigned automatically and therefore require manual assignment. If you do not wish to assign a certain field select the Ignore option:

Once done press continue.

Stage 3– Group Assignment

At this Stage you will be required to assign the newly imported contacts to the Group of your choice. You can assign them to a new Group, you can assign them to an existing Group and you can assign them to no Group at all, in which case they will be “floating” Contacts.

When done press Continue.

(Note: if the Group association was covered in the upload Stage the Platform will skip this Stage and will move on to the next).

Stage 4 – Summary

At this Stage the upload process has been completed and the Platform provides a summary of its outcome. You will see the number of New Contacts uploaded and the number of Existing Contacts updated. As well if any details have not been uploaded due to incompatible data you will be able to export them from the file the Platform provides to allow fixing on your end and uploading again once fixed:

Group Management

To reach the Group Management area press the Groups button on the Contacts screen:

On the Groups screen you will find all the Groups set on the Platform todate. For each you will see how many active Contacts it includes, when was it created, what type of Group it is and more.

When hovering over a grid line action buttons will appear. With them you will be able to view the Contacts affiliated to the Group, edit the Group and delete it. Further action options are available under the top Actions button:

These include assign or unassigned contacts to Group, merge two Groups and more.

To Create a new Group press the Create Group button:

This will lead to the Group creation screen where you will set the Group attributes (such as Category for tagging purposes) and will import Contacts to the Group:

Optout Management

Optouts on the Platform are managed at a contact detail level – Phone number and Email address apart.

On the Optouts screen you will find all optouts accumulated todate – those optouted on your initiative and those who optedout on their own account.

Hovering over each grid-line will allow you to change the Optout status of the contact detail and view its history. To import Optouts press on the Import Optouts button:

To import Optouts type or paste the list of details to be optedout in the box.

These are to be placed in a column format one after the other:

Next insert your details on the right and press on the Remove button.

The Optouts will be immediately processed by the Platform. As soon as optedout you will not be able to send messages to the numbers appearing on the list. That is true also in the event you include them in the recipients designated to receive a message you are sending.

Field Management

The fields allow us to organize the Contacts data we wish to store on the Platform in a methodical way as to allow managing our sendings accordingly. We will access the Fields Management area by pressing the Manage Fields button on the Contacts screen:

The Platform offers numerous default fields:

As well it enables creating up to 20 customizable fields for your convenience. To add a Custom Field press on the Add option and create it as per your needs:

To manage fields by API we recommend using the API Info. option:

Once you’ve created your fields you will see them on the Contact editing screen and will be able to upload Contacts to the Platform bearing information concerning these fields and create dynamic Contact Groups on basis of these fields.

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The Platform includes numerous reports to assist you in tracking your messages after they have been sent. These can be accessed from the Reports menu on the SMS module:

The main ones of which are:

Detailed Messages – Allows viewing a breakdown of all messages sent by phone number and sent date. Each message in this report bears a status:

  • Sent – The message has reached the recipient’s phone operator. From there it is due to be delivered to their phone.
  • Received – The message reached the recipient’s phone. This is the most common status.
  • Confirmed – The message reached the recipient and he/she pressed on the Confirm by Click link that was included in it, if included.
  • Not Received – The message was sent but did not reach the recipient’s phone and will not reach it later on. The common reasons for this status are that the phone number does not exist, that the line is disconnected or that the device has been closed for a long time.

Summary Distribution/ Campaigns Report – Allows viewing bulk sendings/campaign batches from a birds eye view, notably to how many recipients it was sent, how many of them did not receive it, how many clicked on content links if included in it, conversion percentage and amount of optouts.
A sending is considered as a campaign batch in the following cases:

  • A sending batch that includes 100 recipients and above.
  • A sending that was tagged using the tagging option on the sending screen under Additional Options.

Message Summary – Allows viewing a breakdown of the amount of messages sent by month.

Future Message Report – Allows seeing all the messages scheduled to be sent at a delayed time, if set on the sending screen in this manner. Once the time has come to send the delayed message it will be sent and it will no longer appear in the report. If it hasn’t yet been sent and you wish to stop the delayed sending for any reason, you can do so via the report as long as the message still appears on it, i.e was not sent yet.

Response Report, Confirmed Messages and File Downloads – These reports allow seeing a breakdown of the recipients who have reacted to the advanced content sent to them within the message. Those who sent a response if requested in the message, those who pressed the confirm by click and those who have downloaded a file if sent within the message.
Note – messages are stored on the reports for a duration of 3 months. After that they are archived. If you wish to view older messages you must use the Search Report.

Search – Allows locating a message that was sent over 3 months ago and that has been archived since. In this report you can search messages according to recipient phone number, tagging and sent date.

Category: SMS

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To send an SMS do the following:

Press the SMS icon on the Platform home screen:

Once pressed the SMS Sending screen will appear:

The screen is divided into two main parts: On the left you will find everything that has to do with the message content and its attributes. On the right you will find everything that has to do with the recipients designated to receive it.

Enter the Message Text in the typing pane:

Once you start typing you will see the character count just under the message pane rising and the segments count updated accordingly. The Platform offers a choice of message templates. To use them press on the SMS Templates link and select the template of your choice.

Once chosen the template will be inserted in the typing pane ready to be customized to your needs.

You have the option of including emojies and colorful icons in your message. To do that stand with the mouse cursor on the message pane in the place you wish to insert the emojie, click on the Smiley and select the emojie of your choice. It will be inserted in the message in a Unicode format, meaning that you will see it in simple black and white colours in the message pane but in full colours on the recipients’ phones.

Optional – Add personalized content

To add personalized content such as First or Last Name click on the Personal Content dropdown menu and chose the type of information you wish to incorporate in the message:

This will allow sending the message automatically with unique content in it to each of the recipients.

Optional – Add advanced content

To add a Landing Page/ Survey built on the Platform / attachment / Confirmation by Click / Response Request click on the relevant option under Add content and choose the content item that is to be inserted in the message:

Enter the Optout option

The Platform allows two forms of optouts – by return SMS or by link. To select the one of your choice press on the Optout checkbox and choose from the dropdown menu.

Once chosen the optout details will be inserted in the message as reflected on the typing pane.

Set the Senders’ Details

The sender’s identification details as will appear on the recipient phones.
If you wish to use a number you can insert: 447860041419.
If you want to use a different number or alphanumeric expression, for example your business name or direct number, please send an email request to service.uk@inforumobile.com.

Important: The platform provides a default Sender ID. If you wish to change it please take note:

When sending messages to UK numbers insert the number: 447860041419 as sender ID. If you want to use a different number or an alphanumeric expression (up to 11 characters , letters only without spaces), for example your business name, please send us your request by email to – service@inforumobile.co.uk. We will configure your account accordingly. Until this is arranged, please do not send messages with your customized ID as they will NOT be delivered.

When sending messages to Irish phone numbers please use up to 11 alphanumeric characters of your choice.  If you wish to use a number you can insert: 353861803115. If you want to use a different number, for example your direct business number, please as well send an email request to service@inforumobile.co.uk. We will configure your account accordingly. Until this is arranged, please do not send messages with your customized number as they will NOT be delivered.

Set the delivery time

The message can be sent immediately or later at a delayed time of your choice. Set the sending time of your preference:

Select your recipients

Moving on to the right side of the screen, insert the recipients to whom the message is designated. Here you have three option:

• Selecting specific contacts by clicking the Contacts tab.
• Selecting Contact Groups from the Groups tab.
• Copy-pasting numbers from an Excel file to the Contacts pane under the File tab:

These will be pasted in a column format:

You are not restricted to using one option or the other. Any combination of the three tabs can be used. Whatever combination you chose you will find a summary of the recipients amount under the Contacts pane.

If we wish to add personalized content in messages sent to numbers that are NOT logged as Contacts on the Platform, you will be required to do the following:
a. Paste the information in two columns – the first will be the numbers, the second will be the personalized content.
b. Stand with the mouse cursor in the relevant place where you wish to insert the content on the message pane.
c. Select the Custom option under the Personal content dropdown menu.

Note: when sending the message the Platform will automatically:
• Filter duplicate numbers if there are any. The message will only be sent once to each number it is designated to reach.
• Add “0” prefixes to numbers that have lost their prefix due to the Excel file format.
• Not send the message to numbers that have until this point optedout or that were removed by you on the Platform Contacts Management module.

Optional – Test and check

It is recommended to proofread the message before sending it to the entire distribution list. If you wish to do so, enter your phone number in the designated field. The message will be sent to the designated number only:

Send the message

Once all message settings are in place press the SEND SMS button at the bottom of the screen and the message will be sent out.

Reports

The Platform includes numerous reports to assist you in tracking your messages after they have been sent. These can be accessed from the Reports menu:

The main ones of which are:

Detailed Messages – Allows viewing a breakdown of all messages sent by phone number and sent date. Each message in this report bears a status:

  • Sent – The message has reached the recipient’s phone operator. From there it is due to be delivered to their phone.
  • Received – The message reached the recipient’s phone. This is the most common status.
  • Confirmed – The message reached the recipient and he/she pressed on the Confirm by Click link that was included in it, if included.
  • Not Received – The message was sent but did not reach the recipient’s phone and will not reach it later on. The common reasons for this status are that the phone number does not exist, that the line is disconnected or that the device has been closed for a long time.

Summary Distribution/ Campaigns Report – Allows viewing bulk sendings/campaign batches from a birds eye view, notably to how many recipients it was sent, how many of them did not receive it, how many clicked on content links if included in it, conversion percentage and amount of optouts.
A sending is considered as a campaign batch in the following cases:

  • A sending batch that includes 100 recipients and above.
  • A sending that was tagged using the tagging option on the sending screen under Additional Options.

Message Summary – Allows viewing a breakdown of the amount of messages sent by month.

Future Message Report – Allows seeing all the messages scheduled to be sent at a delayed time, if set on the sending screen in this manner. Once the time has come to send the delayed message it will be sent and it will no longer appear in the report. If it hasn’t yet been sent and you wish to stop the delayed sending for any reason, you can do so via the report as long as the message still appears on it, i.e was not sent yet.

Response Report, Confirmed Messages and File Downloads – These reports allow seeing a breakdown of the recipients who have reacted to the advanced content sent to them within the message. Those who sent a response if requested in the message, those who pressed the confirm by click and those who have downloaded a file if sent within the message.
Note – messages are stored on the reports for a duration of 3 months. After that they are archived. If you wish to view older messages you must use the Search Report.

Search – Allows locating a message that was sent over 3 months ago and that has been archived since. In this report you can search messages according to recipient phone number, tagging and sent date.

Category: SMS

Once you purchase an SMS bundle you are free to use it for as long as you wish.

The bundle is NOT limited in time.

Your messages are at your disposal and can be consumed at any pace you require.

As well you are free to use the Landing Pages, Surveys and Registration Forms modules for no charge.

Category: SMS

In order to send SMS your account needs to have SMS credits accredited to it. To top-up your account press on the cart icon on the Platform toolbar and on the Buy SMS Credits option thereafter:

This will lead you to the online purchase screen:

Once on the Account Top-Up screen you will be requested to fill your identification details on the left. If this is your first purchase you will be required to enter your payment details. From your second purchase onward, you will be able to use the payment details logged initially or change them as you see fit.

On the right you will be requested to choose the SMS bundle you wish to purchase. All bundles are non-limited in usage time.

After all details are entered you are to accept the Terms by checking the box and press on the Secured Purchase button.

Once the purchase is complete, a corresponding invoice will be sent to the email address you filled on the form. From here you will be able to proceed to the Sending Screen where your account balance will appear updated. As well, it will be updated on the Quota Screen accessible from the toolbar under the cart icon.

Category: SMS

To login the Platform visit: https://inforumobile.co.uk and press on the Login button on the menu:

This will lead you to the login screen where you will be required to enter your Username and Password:

If you forgot one of them, you can always click on the links Forgot Password or Forgot Username. You will be redirected to recover the details required for your login. To recover your password you will be requested to enter your Username. A password recovery email will be sent to the email address affiliated to this Username. If you are missing the Username you will be requested to enter your email address where you will receive a reminder of the Username affiliated to this address.

To create an account on InforUMobile visit: http://inforumobile.co.uk and press on the Create Account button on the menu:

This will lead you to the account-creating page where you will be required to supply the following information:

Full Name – The First and Last Name of the account holder.

Company – The Company/ Firm / Organization that the account is to be associated with and who will use the account for its business purposes.

Email Address – The Email address of the account holder. It will serve as the account Username. You will be required to use it, along with the password, in order to login the account. As well, this address will serve us in communicating with you on an ongoing basis. Support materials, information on how to use the Platform and tutorials will be sent to it. Note that an account cannot be opened more than once for a specific email address.

Phone number – The phone number of the account holder.

Password – The password you wish to use in order to access the account. It must comprise of six characters and above, of which at least one is a letter and one is a digit. For your own security, please refrain from sharing the password with any other party.

Aside from this, you will be required to accept the InforUMobile Terms & Conditions and Privacy Policy by ticking the box.

After filling the form press on the Open Account button. The account will immediately be available to you. To login press on the Login button on the website.

Once the account is open, an email with account information and user support materials will be sent to the email address you provided on the form. If you are using Gmail, check your Updates or Promotions tab to view this email.

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