Businesses across the world rely on SMS for communicating with their customers. With 17 years of experience behind us, we put together a list of SMS-related actions you can undertake today in your business, to help you increase sales, grow your customer club, run your daily operation and bond with your customers.
People love a good offer and are price-sensitive. If you have a promotion going on, and it’s of value to your customers, send them the details by SMS and refer them to your store or website to take advantage.
Show your returning customers your appreciation, by sending them exclusive offers and fostering their loyalty. An incoming text with flash deal for those customers who stick around is always nice for them to receive.
Adding a new product or service to your portfolio? Want your customers to be aware of it? Send them a text and get everyone’s attention immediately.
It’s natural for customers to cease using a service or product from time to time, but you don’t necessarily have to be passive about it. Stay in touch with those who have begun to look elsewhere, remind them you are here and offer them a coupon to re-engage them.
Build a Landing Page on the Platform and include in it a signup form affiliated to your Contact Lists. Run an advertising campaign on Facebook or Google, refer your prospects to the Landing Page and collect leads. Wish to maximize your subscribers? Ensure your page offers an incentive to subscribe.
Encourage your website visitors to signup to your marketing list by help of the Registration Forms and Popups available on the Platform. Send them a welcome SMS with cupon once they’ve joined your list.
To avoid non-shows, customer frustration and schedule interruptions it is very common for businesses to send reminders for appointments and obligations by SMS.
Any information that is important for a customer to be aware of in the immediate term is probably crucial to them. Sending it by SMS ensures it is received and read momentously.
Thanks to SMS any business can accompany their customers from the moment of purchase until the very moment the product is safely received. Transactional notifications are important to buyers and businesses who use them encourage repeated purchase.
A customer just gave you their details or made their first purchase? That’s a big deal! Say thank you and welcome them into your world. Nothing beats a first impression.
People are always happy to receive useful information, recommendations and inspiring ideas. Share with your customers your wealth of expertise. After all, who knows your product better than you?
Use the Platform online Survey creator to build your questionnaire and ask your customers how they feel about their experience with you. Customers who have just finished an interaction are most willing to share their thoughts. Sending a survey by SMS is super simple, shows you care and can offer extremely valuable insights.